Return & Refund Policy

Effective Date:  2^nd March 2026 Rev: 01

Thank you for shopping with us. We strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be raised within 7 days of delivery.
• The product must be unused, unopened, and in original packaging.
• The product must not be damaged due to misuse, negligence, or improper handling.
• Proof of purchase (Order ID/Invoice) is required.

Due to hygiene and fragrance sensitivity reasons, opened or used car perfumes are not eligible for return unless received damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Items purchased during clearance or special sale (if marked non-returnable)
• Products damaged due to improper use

3. Damaged, Defective, or Wrong Product

If you receive:

• A damaged product
• A defective product
• The wrong item

Please contact us within 48 hours of delivery with:

• Order ID
• Clear videos of the product (it is only acceptable if the video made in front of delivery boy).
• Description of the issue

After verification, we will offer a replacement or full refund.

4. Return Process

1. Email us at: info@chakraenterprisesindia.com
2. Share your Order ID and reason for return
3. Our team will approve or reject the request
4. If approved, return shipping instructions will be provided

Return shipping charges may be borne by the customer unless the return is due to our error.

5. Refund Policy

• Refunds will be processed after product inspection.
• Approved refunds will be credited within 5–10 business days to the original payment method.
• Shipping charges are non-refundable (except in cases of defective/wrong product).
• COD charges (if applicable) are non-refundable

6. Cancellation Policy

• Orders can be cancelled before dispatch.
• Once shipped, cancellation requests may not be accepted.
• To cancel, contact us immediately at info@chakraenterprisesindia.com

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your bank or payment provider
• If still unresolved, contact us at info@chakraenterprisesindia.com

8. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be updated on this page.